Frequently Asked Questions (FAQ)

Frequently Asked Questions

Find here the answers to the most frequently asked questions from our customers.

📦 Delivery and shipping

What are the delivery times?
We ship all orders within 24 to 48 business hours. Delivery within mainland France usually takes 2 to 4 business days after shipment.

What are the delivery charges?
Delivery costs are calculated automatically when placing your order based on your delivery address.

How can I track my order?
You will receive a confirmation email with a tracking number as soon as your order is shipped. You will be able to track your package in real time.

💳 Payment

What payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express) and also PayPal via our secure payment system Shopify Payments.

Is the payment secure?
Yes, all transactions are encrypted and secured by Shopify Payments. Your bank details are never stored on our servers.

🔄 Returns and refunds

What is your return policy?
You have 14 days from the date of receipt of your order to return a product that does not suit you, in its original packaging and in perfect condition.

How do I make a return?
Contact us by email at smartwave@outlook.fr with your order number. We will provide you with return instructions.

When will I be reimbursed?
The refund is processed within 5 to 7 business days after receipt and verification of the returned product.

📱 Products

Are the products authentic?
Yes, all our smartphones are 100% authentic and come with the official manufacturer's warranty.

Are the products guaranteed?
All our products come with a manufacturer's warranty. The duration varies depending on the product (generally 1 to 2 years).

Are the smartphones unlocked?
Yes, all our smartphones are unlocked and compatible with all French operators.

❓ Other questions

I haven't found the answer to my question.
Feel free to contact us via our contact page. Our team will be happy to answer you.